- For blog FAQ look here!
>> Where do you ship from and do you ship everywhere?
I ship worldwide, from Germany, with Deutsche Post. All orders go via post, also for customers in Berlin.
Is there a tracking number with my order?
No, not as standard.
The prices are in Euro, how will I know what that is in USD?
Please google "currency converter" in your country and you can easily find out how to calculate it. The currencies change, so best is if you check it out yourself. Thank you :)
When will ordered items be shipped?
Items will be shipped within 5 business days after your order and payment. I'll send you an email as soon as I see your order to confirm it.
Please double-check your shipping address so your item arrives at the right place, I can not be responsible for items being sent to the wrong address. Thanks in advance :)
Why do you charge shipping costs per item (wrist worms) and not per purchase?
All pairs of wrist worms are sent in separate parcels, this is a safety thing for both me and my customers. Once a package of 3 pairs got lost and since then I choose to send each pair separately. If you do however want me to send all pairs in the same parcel, it's no problem at all - I will refund you the extra shipping costs but I will not be able to help you if the package gets lost. Thanks for understanding!
Can I make a custom order or a pre-order?
Sometimes I have the time to take custom orders, feel free to contact me if you have a special wish.
What yarn do you use?
Many different ones that I buy in local shops in Berlin. All 100% natural material.
How about wholesale
Yes, I do wholesale, feel free to contact me for a price list.
What have other customers bought?
Here you can see most of the items sold so far (except pocket calendars and prints, since they all have the same appearance and are many sold, only shown if sold out).
What forms of payment does this shop accept?
This gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is this store?
This store uses PayPal and Stripe for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.