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SHOP FAQ

>> Where do you ship from and do you ship everywhere?

I ship worldwide, from Germany, with Deutsche Post. All orders go via post, also for customers in Berlin.

Is there a tracking number with my order?

Not with single orders, if there are more items ordered, I ship with tracking.

The prices are in Euro, how will I know what that is in USD?

Please google "currency converter" in your country and you can easily find out how to calculate it. The currencies change, so best is if you check it out yourself. Thank you :)

When will ordered items be shipped?

Items will be shipped within 5 business days after your order and payment. I'll send you an email as soon as I see your order to confirm it.

Please double-check your shipping address so your item arrives at the right place, I can not be responsible for items being sent to the wrong address. Thanks in advance :)

Why do you charge shipping costs per item (wrist worms) and not per purchase?

It's hard to estimate shipping cost depending on how many Wrist Worms are ordered, I always refund the customer if they have paid too much.

What yarn do you use?

Many different ones that I buy in local shops in Berlin. Almost all of them are 100% natural material.

How about wholesale

Yes, I do wholesale, feel free to email me at sandrajuto@gmail.com for a price list.

What forms of payment does this shop accept?

This gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal and Stripe for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.